Policies

Refund Policy

If a time-based service is cancelled before the purchased period ends, we may provide a replacement or a proportional refund for the unused portion after reviewing the case.

For digital keys, we may require a continuous video showing the activation attempt and the displayed error. A screenshot may be accepted when our support team confirms that it is sufficient. We may request other reasonable evidence directly related to the order.

A refund or replacement may be declined when the product instructions or stated conditions were not followed, the product was successfully redeemed or delivered, the required evidence cannot be provided, or the issue was caused by the customer’s account, region, actions or a third-party restriction unrelated to the supplied product.